Refund & Returns Policy

Last updated: September 14, 2026

Our 60-Day Money-Back Guarantee

We want you to feel good about your purchase. Every order is covered by our 60-Day Money-Back Guarantee: if Sianny isn’t right for you, contact us within 60 days of delivery and we’ll help make it right, including a refund of the product price.

How to Start a Return or Refund

Email us at hello@sianny.com with your order number and the reason for your return. We’ll reply with the next steps and, where a return is needed, the return address.

Refunds

Once your request is approved, your refund is issued to your original payment method. Please allow [X business days] for it to appear, depending on your bank or card provider. Original shipping charges, if any, are [non-refundable / refundable].

Return Shipping

Unless your item arrived damaged, defective or incorrect, return shipping costs are [the customer’s responsibility / covered by Sianny]. We recommend using a tracked service, as we can’t be responsible for items lost in transit back to us.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, email hello@sianny.com within [X days] of delivery with a photo, and we’ll arrange a replacement or refund at no cost to you.

Exchanges

Need a different item? Contact us and we’ll help arrange an exchange, subject to availability.

Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@sianny.com. We process orders quickly, so we can’t guarantee a change once an order has been dispatched.

Contact

Questions about returns or refunds? Email hello@sianny.com.